Unwired Corporate/ High End Internet Service,
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What is wireless broadband?
Unwired Broadband is similar to other types of broadband available today, which provide high speed internet access. Traditional ADSL broadband provides this high speed internet access by connecting to a phone line. However, Unwired Broadband is delivered to your computer over a wireless connection.
It uses a wireless network Across Suva which communicate over the air, wirelessly, to your Unwired modem which is attached to your computer
What are the benefits of Unwired Wireless Broadband?
Unwired Broadband has all the benefits of traditional broadband such as high speed, no need for a phone line and the convenience of being 'always on'. And even though Unwired Wireless Broadband is priced similar to competitors services, it offers so much more.
There is no installation required, it's incredibly easy to setup in under 10 minutes, and there is no waiting for your account to be created. Better still, because it's a wireless connection with no cables, you can use your modem anywhere within the Greater Suva coverage area, at no extra charge. So with Unwired Broadband you can take you broadband with you and enjoy the benefits of high speed internet access wherever and whenever you need it.
How does the Unwired Wireless Broadband technology work?
There is a built in antenna within the Unwired modem which connects to one of the Unwired towers covering the greater Suva area. This means that the only cable that exists is the one attaching the Unwired modem to your computer.
So you are able to move your computer and modem wherever you like within the Suva coverage area, at no extra charge, without being tied to a phone line. The setup process takes under 10 minutes and you're immediately online. That's right, no more waiting 3-5 days for an account to be setup and no charge or time offline if you need to move your modem from one address to another.
What do I get when I purchase an Unwired modem?
When you sign up to Unwired broadband, you get a wireless modem, an Ethernet cable and an instruction sheet.
Once you have completed setup, you will receive instant internet access. All in under 10 minutes.
Does the Unwired Broadband Wireless Modem require a clear Line of Sight to the Base Station?
No, Unwired network is a Non-Line-of-Sight (NLOS), zero-install system, and uses patented beam-forming technology that provides greater signal strength than traditional wireless systems to remove the requirement for direct line-of-sight (LOS) inherent in other Wireless Broadband systems.
As with any radio-based system, however, the closer and less obstructed the path is from transmitter to receiver, the better the signal will be.
Where is Unwired's service available?
Unwired currently has 3 wireless stations covering the greater Suva and Lami geographic area. There should be a total coverage of approximately 95% in these areas. Our stations have a maximum radius of 10km, however, because of differences in topology and certain locations which may be near the edge of our network, Unwired may choose to perform signal testing prior to signing a client onto the service.
I'm moving across town. How can I find out if Unwired Fiji's service is still available to me?
If the location you are moving to is within the coverage area, you should be able to take your service with you.
You can test the availability yourself by simply plugging the modem in at the new location, if the sync status light is solid red, orange or green, then you can still get service. If the light is blinking red, try moving it around the room or closer to a window.
What happens to my phone line when I use Unwired Wireless Broadband?
Unwired Broadband does not use the telephone line to connect to the internet as with other services (Dial-up or ISDN).
So you can use your broadband with no impact on your telephone line or incoming/ outgoing calls. In fact, you do not even need an existing telephone line to use Unwired Broadband in your home.
I get better reception when I'm outside than I do when I'm inside. Why?
The density of the materials used in a building's construction determines the signal strength of wireless systems in general. For example: Paper and vinyl walls may have little effect on signal penetration. Solid and pre-cast concrete walls usually limit signal penetration to 1 or 2 walls without degrading coverage.
Concrete and concrete block walls may limit signal penetration to 3 or 4 walls. Wood or drywall may allow for adequate signal penetration for 5 or 6 walls. A thick metal wall may cause signals to reflect off, possibly resulting in poor signal penetration.
Does weather affect my connection? Should I worry about rain, fog etc?
Rain, fog and other weather conditions have an insignificant effect on system performance for wireless systems operating our licensed band.
Are wireless networks safe to use from a health perspective, since they use Radio Frequencies?
The Unwired system and devices are safe when used under normal operating conditions and as stated in the user manuals. The power levels are below the power level of a typical microwave oven.
Independent test labs have tested the radio modules to ensure compliance with worldwide regulations.
Can I use an external antenna with my Modem?
External antennas are available for the Modem. Contact Us for more information.
Is there a battery-powered option for my modem?
Yes, an internal battery is available. Batteries are sold separately. Contact Us for more information.
Will Unwired's Modem affect my cordless phone?
Does the modem require ANY software to be installed on my computer?
No, our Unwired modems are all Ethernet based - as long as your computer has an Ethernet network port, it's a simple 1-2-3 self install process.
The service is promoted as unlimited but there is this download allowance....how does that really work?
Unlike other ISP's Unwired's service is very clear cut. We charge one flat fee per month based on the chosen plan. Our service offering IS unlimited in the sense that you are connected 24/7, and are not subjected to hourly plans or excess charges for time spent online. In terms of the amount of information you download Unwired's service is unlimited as well. The usage limits are established to allow customers to control their usage and budget based on a service plan they feel fits their needs.
On unwired, if you exceed your monthly capacity limit before the monthly cycle refreshes, there are NO ADDITIONAL charges - we simply slow your usage speed for the remaining timeframe but do not restrict your usage of the account or subject you to any hidden costs.
Our plans are based on a flat rate charge which is clearly listed in advance, and will remain at that fee, regardless of how it is used. This is what we mean by unlimited.
How do I make changes to my account?
To make changes to your account such as contact information or payment changes: please Contact Us.
Does browsing contribute towards the usage of the cap?
No! Unwired Offers Unlimited Downloads.
Can my neighbour intercept my wireless connection and use my account?
No. There are several layers of security between the base station and an individual modem including beam forming RF technology and authentication. Plus we use a proprietary wireless spectrum, unlike Wi-Fi, which can be intercepted.
What types of interference could affect my Unwired Modem performance?
Unwired Fiji uses a licensed frequency band, it is not based on the public "free-band" which Wi-Fi systems use. Because the Wi-Fi 2.4 GHz ISM band is an unlicensed portion of the Radio Frequency (RF) spectrum, interference from other devices also operating in this same 2.4 GHz band is possible.
Devices that have been known to cause interference include microwave ovens, cordless phones, and 802.11 Wireless LANs. The Unwired system operates in a secure licensed band and further has a built-in advanced digital processing algorithm that effectively allows it to operate in the presence of interfering signals.
How secure is the Unwired Network?
The Unwired network uses built-in security mechanisms to minimise the possibility of security breaks from within the network. These mechanisms include the use of proprietary air interfaces between Unwired's base stations and customer modems, beam pointing technology to direct signals to the location where customer modems are placed, traffic broadcast filters and authentication technology.
Do I need a firewall?
It is always recommended that any computer or network that is connected to the internet should take security precautions. This is even more important for 'always on' connections. A firewall is the most comprehensive way to protect your network or computer.
Firewalls operate between your computer and the internet by inspecting data before it is accepted. There are many different firewalls available and even the most basic ones make it much more difficult to access data on your computer. You can purchase firewall software from any large computer retail store or use the windows firewall to get you started.
Will my cordless phone or microwave interfere with my Unwired internet connection?
Unwired works within its own proprietary spectrum. This means that there is no interference with other devices as is sometimes the case with other WiFi connections, when they are operating within the same spectrum.
Can I put the modem in my car and drive around with it?
The Unwired Service is portable, not mobile. This means that a connection may not remain when you move between different towers within our network, nor when you are traveling at very fast speeds. We recommend that the Unwired modem is best used by taking it to your chosen destination within our coverage area and turning the power on to obtain a connection.
Can I connect more than one computer to the Internet?
The Unwired Modem has only one port. However you can connect a multi port router to the Modem and share the connection amongst a number of users. This network can be wired or wireless depending on the type of router you are connecting the modem to.
Are Macintosh Computers compatible with the Unwired modem?
Yes. Macs can be connected using the ethernet Unwired modem and will work correctly.
Is Unwired Broadband as fast as other Broadband technologies?
As with other broadband technologies, the plans offered by Unwired vary in connection speeds as well as monthly usage allowances. Generally speaking you can obtain similar speeds to all other broadband technologies. The advantage of Unwired is; No phonelines and its portability.
Is Unwired Broadband faster than Dial-up?
Fast internet is up to more than twice as fast as standard dialup products, offers up to five times as much mailbox space and has an always on connection which means you don't have to worry about the per minute charges or the local call costs you used to pay with dialup.
Is Unwired Broadband a wireless connection to my laptop?
No, Unwired is a wireless broadband/fast internet connection to your modem. As with most standard modems you must still attach your modem to your computer via an Ethernet cable. You can attach a wireless router to your Unwired modem if your computer has a Wi-Fi card or adaptor and you wish to connect it to your modem without cables.
How do I address signal strength problems? The indicator lights on the front of the modem provide information on signal strength?
- Green - indicates an excellent signal strength, Orange - indicates a very good signal strength, Red - indicates a good signal strength.We recommend that for optimum strength of signal you place the modem near a window if possible and ensure that there are no obvious impediments to the signal such as large buildings. If you move the modem to check signal strength you must wait 30-60 seconds after each rotation and check the indicator lights
Does Unwired work inside any building such as my block of flats?
Unwired will work inside most buildings including flats. However if the building contains a lot of steel or thick cement walls you may experience difficulty receiving and sending a signal. In this case, we recommend you place the modem near a window. This will give you a better signal and assist you to obtain a better service.
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