Introduction

  1. What is wireless internet?
  2. Unlike DSL and Cable Internet technology that require physical at home or at the office connections, wireless Internet technology, including Wimax and LTE allow Internet access anywhere, anytime. Connect your desktop, iPad, laptop or any device wirelessly, ensuring Internet access no matter where your life takes you. Whether you need to connect to the Internet from home, the office, coffee shop, hotel, or even at the bar, wireless Internet technology will connect you.

  3. What is Unwired 4G?
  4. Unwired service offers individual customers access to high-speed Internet over a secure wireless connection using LTE/WiMAX fourth generation technology.

  5. What is a home Wifi?
  6. Using a wireless connection, Home WiFi allows multiple computers or devices in your home to access the internet at the same time. You can reach the internet from almost anywhere in your home. With Unwired devices you can connect from 5 to 35 users at the same time.

  7. How do I use Unwired?
  8. Plug the modem to the electricity source for a modem and turn it on. If you see the green or blue light on your blade, that indicates you have connected to the network properly. Next turn 'Wifi' on on your device (laptop, phone, tablet) and search fro your Wifi connect. Enter the password that is provided by Unwired and you will be connected within seconds. After the first log in, your device will remember the password and should log in automatically.

  9. What are the benefits of Unwired 4G?
    • High speed wireless broadband Internet access
    • No installation required (self-installed modems)
    • Faster set-up time (plug 'n' play devices)
    • Modems act as a hot spot connecting 5 to 35 users at the same time
    • Affordable post-paid plans
    • Portable and Mobile 'on-the-go' browsing (anywhere within the defined coverage area)

Coverage

  1. In which areas do I have Unwired 4G coverage?- LTE/Wimax
  2. LTA

    • Lautoka: Lauwaki to Malawiya covering all residential in between and LTK CBD area
    • Nadi: Malolo to Nasoso covering Denarau, Nadi CBD, Kennedy, Fantasy, Enamanu, Martintar, Namaka, Nadi Backroad, Votualevu, Carreras and Nadi Airport
    • Lami: Novotel to Lami town
    • Nausori: Raralevu residential to Nausori Airport
    • Suva: Walu Bay to Valelevu, covering all areas in between

    WIMAX

    • Rakiraki Hospital Area till Tanoa Hotel, Vaileka, Waimari , Naqooro, FSC area
    • Tavua: Varavu, Sorokoba, Lavuci, Tagitagi, Lausa ,Vasaru (partly covered) and Town area
    • Ba: Nailaqa, Taveqaveqa, Ba Town to Nadhari(everything in between)
    • Sigatoka: Olosara new subdivision to Sigatoka Town
    • Navua- Namelimeli to Navua Town, Naitata, Naitonitoni, Calia, Viti Corp, Nakaulevu, Rampur College to Pacific Harbour
    • Suva: Flagstaff, Tanoa Plaza area, Khalsa, Cunningham, Kinoya, Caubati, Valelvu and Tacirua
    • Lami: Waila Industrial, Lami Town, Uduya Point, Suvavou
    • Nausori: Narere, Nakasi, Waila, Raralevu, Nausori Airport, Wainibokasi, Koronivia, Vuci, Tovata, Tailevu to Verataiwai
    • Labasa: Labasa town to Bulileka, Delailabasa, Batnikama, Korowiri
    • Savusau: Savusavu town, Naveria, Urata

  3. Can I use my Unwired service in other areas- 3G Digicel areas?
  4. Yes ,you can. The LTE modem is also 3G compatible.

Account Setup

  1. What do I need in order to sign up for the Unwired 4G?

  2. You are required to submit the following:

    • Completed and signed contract
    • Valid government issued ID (passport, voter's ID or driver's license)
    • Proof of address (2 types of bills; e.g.: water, electricity, phone service)
    • The first month's charges and the refundable deposit
  3. How long does it take to sign up to Unwired?
  4. You can sign up to Unwired at any Unwired or Digicel store or with any of our sales agents who may be present in your area from time to time. The sign up process is expected to be completed within a couple of minutes.

  5. How much does it cost to install?
  6. With Unwired, there is no installation cost. It is absolutely free. Unwired 4G offers 'plug n play' devices that are customer friendly with minimum to no installation requirements.

However, in the event that you need assistance with connecting you may call Unwired Helpdesk on 7555 555

Plans

  1. What is the breakdown of the plan monthly data cap?
  2. Data allocation per plan is fixed and split between anytime and night data. The split is not even and differs by plan. The breakdown is detailed as below:

    • $28 = 4GB anytime data* + 4GB anytime data*
    • $47 = 8GB anytime data* + 16GB anytime data* + 24GB night data*
    • $66 = 10GB anytime data* + 20GB anytime data* + 30GB night data*
    • $104 = 18GB anytime data* + 36GB anytime data* + 54GB night data*
    • $161 = 25GB anytime data* + 50GB anytime data* + 75GB night data*
    • $189 = 35GB anytime data* + 70GB anytime data* + 105GB night data*

Bills And Invoices

  1. How much data will I get when I sign up?
  2. In the month you sign up, your data allowance and charge will both be pro-rated. So if you have signed up on the $47 plan and on the 15th of the month, you will receive the full and you will be charged approx. $22.74 for that period. Next month, you will be charged $47 and receive the full 40GB if you pay before the 10th of the month.

  3. When and how will I receive my invoices?
  4. You will receive your monthly invoices by the 4th of the month on the email address you had specified when you signed up to Unwired.

  5. How can I change the registered email address?
  6. If you wish to change the email address where you receive your invoiceat anytime, please advise Unwired Helpdesk on 7555555.

  7. When is my payment due?
  8. The monthly payments are due on the 10th of every month. Your account may be disconnected if payments are not made on time.

  9. What are the ways in which I can make payment?
  10. You can make payment at any Digicel or Unwired store, Digicel Mobile Money, MH bill pay outlets, Post Fiji shops, BSP SMS banking, direct deposit into Unwired bank accounts or internet banking. Your are advised to include your Unwired account number on the payment narration.

  11. Does all forms of bill payment update my Unwired account immediately?
  12. No. Payments made via Digicel or Unwired store is instantly updated. Other forms or payment take upto 48hrs to get updated (weekends and holidays not included). Please refer to your banks internal processes as well to chose your payment method e.g. internet banking transactions can take upto 36 hrs to be processed.

  13. How can I set up automatic payment from my bank account?
  14. Automatic payment (Direct Debit) option is available with your banks. This is whereby you instruct your bank to deduct a fixed amount on a fixed date from your bank account and deposit it into Unwired bank account. This means that if your monthly plan is $47, your bank will directly transfer $47 from your bank account. This will be taken as your Unwired account payment. However, if in a month your invoice exceeds $47 or you do not have insufficient funds you will be required to make payments via other alternatives.

  15. How can I know my bill balance?
  16. Contact Unwired Helpdesk on 7555555 to confirm your bill balance.

  17. How can I query my invoice?
  18. If you do not agree to the charges on your invoices and have the payment receipts or other evidence, please contact Unwired helpdesk on 7555555 and lodge your query.

  19. What happens if I do not make payments by the 10th of the month?
  20. Your bills are due on the 10th of every month. However, we will provide you with a 5 day grace period. If payments are still not received by the 15th, your Unwired account will be disconnected until payment is cleared.

  21. What happens if I miss a months payment?
  22. If you do not pay your outstanding charges by the end of the month, your account will be suspended and you will be charged a $20 late (or reconnection) fee.

  23. If I do not use the data in that month, am I liable to pay my invoice?
  24. As per the contract terms, you will be billed for the services when we allocate data to your account (that is on the 1st of the month). Even if you do not use the data allowance for that month, you will still be liable for payment in that month.

Promotions

  1. Will I be informed about the promotions?
  2. Promotions will be advertised on the local media or will be emailed to your directly. All promotions will be available for a limited time only.

Change of Plans

  1. How can I upgrade my account?
  2. You can upgrade your plan at any time. Pay of the remainder of the refundable deposit may be required. E.g. if you had signed up on the $47 plan in March 2015, you would have paid a refundable deposit of $49.95. If your upgrade to a $69.95 plan you will be required to pay the remaining $20 towards your deposit. To upgrade call Unwired Helpdesk or visit any retail outlet.

  3. How can I downgrade my account?
  4. If you wish to downgrade (go onto a smaller plan), please contact Unwired Helpdesk on 7555555 or visit any Unwired or Digicel store. A one-off downgrade fee of $20 will apply.

Disconnection

  1. How can I disconnect my service?
  2. If you no longer wish to remain with the Unwired family, please visit any Unwired or Digicel outlet with your working modem. You will be required to fill in a form to complete the disconnection process. If your modem is no longer in a working condition, additional charges will be applied. Termination charges may apply.

  3. When will I receive a reimbursement of the deposit I have paid on the mifi and/or plan?
  4. When you have completed the modem return and paid all the outstanding charges and terminating fees, your reimbursement will be done withn 10 working days. This refundable deposit may be used to off-set your pending charges in some cases.

  5. I signed up to an Unwired account this month, but I do not wish to continue using Unwired. Can I disconnect with the month?
  6. You can disconnect your services by visiting a Unwired or Digicel retail outlet. The payment will be refunded within 10 working days. If data has been used, that months charges will not be refunded.

General Housekeeping

  1. How can I contact Unwired helpdesk?
  2. Unwired helpdesk are available to assist to from 8am to midnight daily. They can be contacted on 7555555 or 128 (Free for Digicel users only). You can also email them on helpdesk@getunwired.com.fj

  3. Do I need to know my account ID?
  4. Your account ID or BAN number is your account identity that will be needed for payment, top up or any other account queries. You can confirm your account ID by contacting Unwired helpdesk.

  5. What is meant by Unwired modem number?
  6. Unwired modem number is different from your account ID (mentioned above) and is in the form 7xxxxxx. You can find this number on page 2 of your invoice or by calling Unwired helpdesk. This number is also specified on the welcome email when you had signed up. Unwired modem number is needed to check your data balance using your phone.

  7. How can I check my data balance?
  8. You can check your data balance by texting in your Unwired Modem Number to 7202020. If you are a Digicel user, this service is available to you at no cost. Customers using other providers will be charged the normal text charges. You can also check your balance by logging onto your modem via the IP address mentioned at the back of your modem. For detailed instructions click here.

  9. How can I know my wifi username and password?
  10. Your username and password was sent to your registered email address when you had signed up. If you have forgotten your password, you will need to reset or change your wifi password.

  11. How can I change my wifi password?
  12. We recommend that you change your wifi passowrd from time to time. This can be done by logging onto your modem via the IP address mentioned at the back of your blade. For detailed instructions click here.

  13. What is the process of logging a complaint?
  14. While we try to serve you as best as possible, there may be times when you need to log a complaint. This can be done via Unwired Helpdesk. We will respond to your query within 24 hours and actions to remedy your issue will follow.




Quick Support

  • Unwired Fiji

  • Phone: 7555555/128 (Digicel Customers)

Contact Us

Need more information in regards to our products and services or want to know how unwired can work for you. Click on the email icon below and lets get in contact.
helpdesk@getunwired.com.fj