Residential plans: All Residential clients receive FREE phone support and online support by calling our Toll FREE help line on 0800 327 5040 or visiting our web site on www.unwired.com.fj . If a technical representative of unwired is required for a call-out a response charge and possible service/repair fee will be levied

Call-out charges of $35 applies. If further time is required to investigate, or resolve or consult, there will be charges of $35 per hour or part thereof. (materials used are always billed as additional costs)

The above stipulations are valid during the normal support team operational hours - Monday to Friday 8am to 5pm. Residential Clients who request After Hours callouts are subject to $75 per hour or part thereof; (materials used are always billed as additional costs).

NOTE:
ONLY IN CASES WHERE THE FAULT IS CLEARLY IDENTIFIED AS UNWIRED FIJI AND DETERMINED BY UNWIRED FIJI CHARGES WILL BE WAIVED.

Business plans: All Business plan clients receive ONE FREE on site support call out per month (limited to 1 hour) as well as FREE phone and on line support by calling our Toll FREE help line on 0800 327 5040 or visiting our web site on www.unwired.com.fj If a technical representative of unwired is required for a call-out a possible service/repair fee will be levied

Additional support call-out charges of $35 per hour or part thereof will apply after first FREE on site response. (which is limited to the first hour). Any works carried out after the initial 1 hour timeframe are subject to a $35 per hour or part thereof charge.
Materials used are always billed as additional costs.

The above stipulations are valid during the normal support team operational hours - Monday to Friday 8am to 5pm. Business Clients who request After Hours callouts are subject to $75 per hour or part thereof; (materials used are always billed as additional costs)

NOTE:
ONLY IN CASES WHERE THE FAULT IS CLEARLY IDENTIFIED AS UNWIRED FIJI AND DETERMINED BY UNWIRED FIJI CHARGES WILL BE WAIVED.

Corporate plans: All Corporate plans clients receive THREE FREE on site support call outs per month (limited to 1 hour) as well as FREE phone support and online support by calling our Toll FREE help line on 0800 327 5040 or visiting our web site on www.unwired.com.fj . If a technical representative of unwired is required for a call-out a possible service/repair fee will be levied.

Additional support call-out charges of $35 per hour or part thereof will apply after FREE support (which is limited to the first hour). Any works carried out after the initial 1 hour timeframe are subject to a $35 per hour or part thereof charge.
Materials used are always billed as additional costs.

The above stipulations are valid during the normal support team operational hours. Monday to Friday 8am to 5pm. Corporate Clients who request After Hours callouts are subject to $75 per hour or part thereof; (materials used are always billed as additional costs)

Corporate Clients: will be provided with an on-call mobile number during After Hour's timeframes.
After Hours (AH) CALL-OUTS OR SERVICE RESPONSE
AH Timeframes mean

• any timeframe outside the normal support operational hours
• saturday. sunday and public holidays